Customer Ordering
This process begins when a customer places an order and ends when that payment is received, reconciled, and recorded in the general ledger.
The Workflow
Order Management: The process starts when a customer submits an order at www.Elegance-Tech.asia (via e-commerce, email, or portal). The business captures, validates, and confirms the order, ensuring product availability and accurate pricing.
Credit Management: The company evaluates the customer’s credit worthiness to set appropriate credit limits (If Required) and payment terms, mitigating the risk of bad debt.
Order Fulfillment: Once approved, the order is routed to the concern department. Items are picked, packed, and prepared for dispatch.
Order Shipping: The goods are shipped to the customer. Logistics teams manage the transit, and tracking information is often provided to the customer.
Customer Invoicing: An invoice is generated and sent to the customer via email and as well as with Product box. This document details the products/services, taxes, discounts, and payment due date.
Accounts Receivable (AR): The finance team monitors outstanding invoices, and manages the billing timeline.
Payment Collection & Cash Application: The customer submits payment. The business collects the funds and performs “cash application”—the accounting step of matching the incoming payment to the correct open invoice in the ledger.
Reporting & Data Management: The transaction is finalized. Finance teams analyze performance metrics (such as Days Sales Outstanding—DSO) to identify bottlenecks and optimize the process for future cycles.
